Monitoring - We are scaling up the database to handle increased load caused by certain queries. Things are looking stable. We will keep monitoring and we will continue to investigate and work on stabilizing the cluster.
Sep 24, 2026 - 20:59 UTC
Update - We are triaging the issue and investigating the cause of the outage. The reporting API and platform UI will continue to have partial and degraded performance.
Sep 24, 2026 - 20:04 UTC
Identified - Users are experiencing errors when attempting to access or generate reports within the LiveIntent platform. Report generation requests may fail or return incomplete data across various reporting functions.
Technical teams are actively investigating these reporting system errors and working to restore normal functionality. Next update will be provided by as soon as possible.

Sep 24, 2026 - 19:05 UTC
Platform Health Degraded Performance
Audience API Operational
Platform UI Degraded Performance
Ads API Operational
Ad Serving Operational
LiveTag: Exchange Operational
Programmatic Bidding API Operational
LiveTag: Direct Sold and House Operational
Configuration Delivery Operational
Reporting Services Degraded Performance
Reporting API Degraded Performance
Scheduled Reports Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 25, 2026

No incidents reported today.

Sep 24, 2026

Resolved - Reports have caught up and are now processing at the normal rate. The UI is also working as expected now. The incident is resolved.
Sep 24, 14:44 UTC
Update - We are continuing to investigate this issue.
Sep 24, 14:43 UTC
Update - Early signs of recovery are being observed in report processing. UI slowness remains ongoing, and the team is actively working to address it.
Sep 24, 14:36 UTC
Update - We've identified some slowness in the UI as well, the team is actively investigating and trying to determine if it's related to the same issue.
Sep 24, 13:08 UTC
Update - We are continuing to investigate this issue.
Sep 24, 12:43 UTC
Investigating - We have seen indication of a potential high severity issue with the LiveIntent Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery.

We value your trust and apologize for any inconvenience.

Sep 24, 12:41 UTC

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Resolved - The data pipelines have completed and the reporting data is stable now. All the reports have been delivered successfully with the complete data.
Sep 16, 18:16 UTC
Identified - Reporting data is delayed this morning due to an internal infrastructure issue. No data is lost, and we expect data processing jobs to complete by roughly 2pm EST. We are monitoring our data pipelines and will update this incident once data is available.
Sep 16, 14:50 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.